This policy outlines the guidelines for seller communication and customer support on GRAABIT.
By adhering to these guidelines, sellers can build trust and foster positive relationships with customers.

Communication Standards

Sellers must respond to customer queries and concerns within 24 hours.
All communication must be polite, professional, and respectful.
Sellers are prohibited from using offensive, defamatory, or discriminatory language.

Order Updates

Sellers must keep customers informed about order status, including confirmation, dispatch, and
delivery timelines.
Any delays must be communicated promptly through the GRAABIT platform.

Handling Complaints and Disputes

Sellers must address customer complaints promptly and provide fair resolutions.
If a complaint cannot be resolved directly, GRAABIT will mediate to ensure a fair outcome.

Support Availability

Sellers should maintain regular support hours and inform customers about their availability.
Extended periods of unavailability must be communicated to GRAABIT in advance.

Prohibited Practices

Sellers must not share personal contact information with customers outside the GRAABIT
platform.
Direct transactions with customers bypassing GRAABIT are strictly prohibited.

Liability Disclaimer

GRAABIT is not liable for any disputes or losses arising from communication issues between
sellers and customers.
Sellers bear full responsibility for ensuring proper and timely communication with customers.

Legal Responsibility Clause

If any legal issue arises due to inappropriate communication or customer support practices by a
seller, the specific seller will bear full legal responsibility.
GRAABIT shall not be held liable for any consequences or legal actions resulting from such
incidents.

Policy Updates

GRAABIT may revise this policy from time to time. Sellers will be notified of any changes.
By communicating and providing support to customers through GRAABIT, you acknowledge that
you have read and understood this policy and agree to comply with it.