This policy outlines the conditions and procedures for suspending or terminating seller accounts on GRAABIT.
The goal is to maintain a secure and trustworthy marketplace for buyers and sellers alike.
Conditions for Account Suspension
- Failure to adhere to marketplace guidelines, such as policy violations or unethical practices.
- Recurring issues with order cancellations or poor product quality.
- Consistent failure to respond to GRAABIT communication or customer inquiries.
- Investigation of fraudulent activities or suspected security breaches.
Conditions for Account Termination
- Severe misconduct or repeated violations despite prior warnings.
- Engaging in illegal activities that harm the integrity of GRAABIT.
- Providing false or misleading business documentation.
- Activities that negatively impact GRAABIT’s reputation.
Suspension Process
- Sellers will receive formal communication detailing the reasons for account suspension and corrective measures required.
- If corrective actions are completed successfully, the suspension may be lifted.
Termination Process
- A termination notice will be issued, specifying the violations and reasons for permanent account closure.
- Sellers may submit a formal appeal within 14 days if they believe the termination was unjustified.
Appeals and Resolution
- Sellers must provide a written appeal with supporting documentation to request a review of
suspension or termination. - GRAABIT will review appeals within 14 business days and communicate the final decision.
Communication During Suspension
- Sellers must ensure that pending orders and customer queries are addressed even during the
suspension period. - Failure to comply may lead to further restrictions or legal consequences.
Liability Disclaimer
- GRAABIT is not liable for any business losses incurred due to account suspension or termination.
- Sellers bear full responsibility for maintaining compliance and avoiding account-related penalties.
Legal Responsibility Clause
- If any legal issue arises due to fraudulent activities or policy violations by a seller, the specific seller
will bear full legal responsibility. - GRAABIT shall not be held liable for any legal actions resulting from such incidents.
Policy Updates
- GRAABIT may revise this policy from time to time. Sellers will be notified of any changes.
By maintaining compliance with GRAABIT seller policies, you acknowledge that you have read and
understood this policy and agree to comply with it.