This policy outlines the guidelines for handling product returns and refunds on GRAABIT. Sellers must comply with these rules to ensure a smooth and transparent process for buyers.
Return Eligibility
– Products sold on GRAABIT must clearly specify their return eligibility.
– Sellers must honor returns for defective, damaged, or incorrect items in accordance with GRAABIT’s return guidelines.
Return Period
– Sellers must provide a minimum return window as per GRAABIT’s marketplace requirements.
– The return period starts from the date of delivery to the buyer.
Return Approval
– Sellers must promptly review and approve valid return requests through the GRAABIT seller dashboard.
– Unjustified rejection of valid return requests may result in penalties.
Refund Processing
– Upon successful return and inspection of the product, the seller must approve the refund process.
– Refunds must be processed in a timely manner in accordance with GRAABIT’s refund timelines.
Product Condition for Returns
– Returned products must be in their original condition, with all accessories, tags, and packaging intact.
– Products that do not meet return conditions may be rejected, provided sellers offer a clear justification.
Logistics for Returns
– GRAABIT will handle the logistics for product returns through its delivery partners or third-party services.
– Sellers must cooperate in the pickup and verification of returned products.
Liability Disclaimer
– GRAABIT is not liable for any disputes or losses arising from rejected or delayed return requests due to seller errors.
– Sellers bear full responsibility for resolving return-related disputes.
Legal Responsibility Clause
– If any legal issue arises due to false or unauthorized return practices by a seller, the specific seller will bear full legal responsibility.
– GRAABIT shall not be held liable for any consequences or legal actions resulting from such incidents.
Policy Updates
– GRAABIT may revise this policy from time to time. Sellers will be notified of any changes.
By handling returns and refunds through GRAABIT, you acknowledge that you have read and understood this policy and agree to comply with it.