This policy defines the performance standards expected from sellers on GRAABIT and outlines penalties for non-compliance.
By maintaining high operational and service standards, sellers can enhance their reputation and
increase sales.

Performance Metrics

Order Processing: Timely confirmation and dispatch of orders as per the defined timelines.
Return Rate: A reasonable return rate by ensuring product quality and accurate descriptions.
Customer Feedback: Maintaining positive ratings and promptly addressing customer concerns.
Policy Compliance: Adherence to GRAABIT’s rules and regulations.

Performance Evaluation

GRAABIT will periodically assess seller performance based on the above metrics.
Performance reports will be shared with sellers to highlight strengths and areas for improvement.

Penalties for Non-Compliance

Delayed Order Processing: Warnings followed by temporary restrictions for repeated violations.
High Return Rates: Listing reviews and temporary deactivation if no improvements are made.
Consistent Policy Violations: Escalating penalties, including permanent account termination.

Performance Incentives

Sellers who consistently meet or exceed performance expectations may receive the following:
Priority listing and promotional support
Lower commission rates on select products
Special recognitions as trusted sellers

Appeal Process

Sellers may appeal penalties within 7 days by providing a valid justification.
GRAABIT will review appeals and notify the seller of its final decision within 14 business days.

Liability Disclaimer

GRAABIT is not liable for any losses incurred due to penalties imposed for performance issues.
Sellers are fully responsible for ensuring compliance with GRAABIT’s performance guidelines.

Legal Responsibility Clause

If any legal issue arises due to false or misleading performance claims by a seller, the specific
seller will bear full legal responsibility.
GRAABIT shall not be held liable for any consequences or legal actions resulting from such
incidents.

Policy Updates

GRAABIT may revise this policy from time to time. Sellers will be notified of any changes.
By participating as a seller on GRAABIT, you acknowledge that you have read and understood this
policy and agree to comply with it.